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    Tickets Default option for Queue sorting

    Hey @NixFifty I was wondering if the last update included a solution for this? I can't find anything in the ACP or breadcrumbs. Thanks!
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    Tickets Predefined responses

    @NixFifty was this feature added in the latest update? Thanks!
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    Tickets Pending Tickets to be added to "Assigned to me"

    Title says it all. Pending should be displayed on the "Assigned to me" queue, or at least an option to choose what's displayed there.
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    Tickets Predefined responses

    Is there a way to add/remove predefined responses without having to go to the admin panel? I noticed that they can be edited and deleted but not added from the profile page. In addition to that, it would be great to have user specific responses. Instead of having everyone using the same...
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    Tickets Default option for Queue sorting

    Yeah that could work, thank you!
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    Tickets Change status to "Open" when a customer replies to a ticket

    I will look into that, thank you!
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    Tickets Default option for Queue sorting

    @NixFifty is this currently possible? Maybe it could be cached for agents so they don't have to set it every time they reply a ticket. Thank you!
  8. S

    Tickets Change status to "Open" when a customer replies to a ticket

    When someone replies to a solved ticket, the status should update to "Open" automatically. That way agents can get to it faster instead of it being lost in the queue.
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    Tickets Search tickets by keywords

    Ignore my previous post, I just tested searching again and it worked! Thank you for adding this feature. Would it be possible to add a tab only for tickets in /search though? Thanks again.
  10. S

    Tickets Search tickets by keywords

    I thought it would be somewhere on the sidebar of the queue. I also tested searching tickets through /search, and I can't find any option to specifically search tickets.
  11. S

    Tickets Search tickets by keywords

    @NixFifty Is this going to be in 1.5.3? I can't find it in the current version. Thanks!
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    Tickets Fixed Discussion tab visible for everyone

    We have a discussion forum for our agents to discuss privately. No one can view that node except for the agents; however, the tab is still visible for everyone. I believe this wasn't visible to everyone before, but it is now.
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    Tickets Fixed Ticket responses 1.5.2

    When clicking on a ticket response, nothing happens, and this is logged in the console
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    Tickets Search tickets by keywords

    Hey @NixFifty! I can't find this feature on the current version, is there an option to enable it?
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    Tickets Staff Reply should assign

    This is mostly to save time and skip a few steps, if the ticket is unassigned and a staff member replies to it, the ticket would automatically be assigned to that staff member. Thank you!
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    Tickets Search tickets by keywords

    In addition to searching for tickets by their ID and user, a way to search tickets by keywords would be great!
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    Tickets Default option for Queue sorting

    At the moment it could be done manually; however, whenever a support agent processes a ticket and goes back to the queue all sorting options are cleared. I was wondering if it's possible to either add an option in the ACP to change the default sorting option (Asc/Desc) or maybe save their...
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    Tickets Fixed Filters replacing each other

    I am not sure if this is on purpose or not; however, when clicking on "Unassigned" the sorting filter is automatically removed (ASC/DEC) and vice versa
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    Tickets Fixed 1.5.0 BETA 5: Ticket numbers per category page

    When browsing category page, the numbers always show 0 - 0 at the bottom:
  20. S

    Tickets Letting members close their own tickets

    Members/Customers should be able to close their own tickets, in case their issue has been resolved before staff reply them
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