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I recently created a ticket about the matter, so I'm just waiting for feedback.

That can be arranged. I will sort that out later today.

I just updated to the new version, v2.1.0. I'm having the same issue (didn't see anything addressing this matter in the changelog, however, I still wanted to test it).

I'm using the most recent version which is v2.0.7.

This is pretty straightforward. After hard-deleting a ticket, it is indeed deleted from the database and category view. This throws my staff members and I off when going into the ticket queue or a specific ticket category. Due to this, I didn't some digging into the admin panel and database. And...