"Alert User from Ticket"

Discussion in 'Discussion' started by Freelancer, Feb 18, 2018.

  1. Freelancer

    Freelancer Well-Known Member

    What does this alert do?
     
  2. NixFifty

    NixFifty Administrator Staff Member

    Where are you seeing that option? Doesn't ring a bell off the top of my head.
     
  3. Freelancer

    Freelancer Well-Known Member

    I can see all alerts in the Xen Pushover add-on from Chris D. It is displayed as "alert_user_from_ticket"... ? What does it alert?
     
  4. NixFifty

    NixFifty Administrator Staff Member

    Oh, that makes more sense now. It's the alert that's sent from escalations.
     
  5. Freelancer

    Freelancer Well-Known Member

    But what exactly is the phrase? :unsure:
     
  6. NixFifty

    NixFifty Administrator Staff Member

    It isn't phrased. It's the configurable alert that can be sent from escalations. The "Alert Body" text from an escalation is exactly what's sent out.
     
    Freelancer likes this.