Tickets Applications Category Email

Discussion in 'Resolved Suggestions' started by ALfa1, Oct 29, 2017.

  1. ALfa1

    ALfa1 Well-Known Member

    I would like to be able to set an email address(es) per category.
    I suggest a single line field to be added to category settings where we can fill in email addresses separated by comma or semicolon.
    This email address(es) would receive an email when a new ticket or reply is posted.

    For example:
    The support department would receive an email when a new ticket or reply is posted in the support category.
    The RMA department would receive an email when a new ticket or reply is posted in the RMA category.

    The support team consists out of multiple members. Their email is not the same as the main email of the support department. If they watch a category they will receive email updates on their own email account. Regardless of this I would like the main email address of the support department to receive instant email updates so that we cannot miss support requests.

    The same for the RMA department, except for that they have 2 locations and therefore 2 main email addresses.
    Freelancer likes this.
  2. ALfa1

    ALfa1 Well-Known Member

    This one is pretty significant for those that want to use Tickets as a helpdesk with different teams/departments.
    Could you please consider this one? If this and escalations work then I will be able to use my second license.
    Freelancer likes this.
  3. Freelancer

    Freelancer Well-Known Member

    That would fit Tickets as well as "Applications". Imagine the potential.
  4. NixFifty

    NixFifty Administrator Staff Member

    Tickets and Applications both have this in their next versions. Emails will be sent upon new replies and new tickets.
    ALfa1 and Freelancer like this.
  5. ALfa1

    ALfa1 Well-Known Member

    Will it be possible to add multiple email addresses to a category?
  6. NixFifty

    NixFifty Administrator Staff Member

    Yup! You’ll be able to add multiple across separate lines and all of them will be notified.
    Freelancer and ALfa1 like this.
  7. ALfa1

    ALfa1 Well-Known Member

    That sounds awesome.
    Freelancer likes this.