Freelancer
Member
When I create a ticket, the custom fields that are not placed "inside the message" will not appear in the Email that is send out as summary upon ticket creation.
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Tickets Certain Custom Fields are not shown in Email Summary
- Thread starter Freelancer
- Start date
It’s kind of by design but I can definitely see the confusion.
Inside the message just literally means inside the message div when viewing a ticket. I may look in to allowing custom fields to show up in emails though as that does sound like a mighty useful improvement.
Inside the message just literally means inside the message div when viewing a ticket. I may look in to allowing custom fields to show up in emails though as that does sound like a mighty useful improvement.
Freelancer
Member
Yeah I see the intention of the original structure but as you say it, I would have this included in Emails at least, no matter where custom fields are placed in the Ticket.
Freelancer
Member
1.6.4: Still not showing up in Emails.
