There are various issues with guest tickets leading to duplicate tickets: After a guest creates a ticket, there is no instructional text for the guest. The guest doesn't know they need to go to their email to find the ticket again. If the guest goes to another page they loose the ticket and cannot access it again. If the guest clicks the department/category link, then they get a 'no permission' error. They should see their tickets. If the guest clicks the 'tickets' breadcrumb or navtab to see their tickets, they are sent to a page to create a new ticket. Which results in a mass of tickets because the user is stuck in a loop. These are separate issues, but also very much intertwined.