The most prevalent use case for opening a ticket is for registrations of dubious accounts. Most often companies who stupidly try to promote themselves in breach with the rules instead of advertising. In such case the user can become an a valid member if they understand the rules. Else they are just spammers and need to be banned. So we open up a support ticket for them. But we never hear back so we spam ban them. Now I wonder if this function works as hoped and if they really receive a email about their new ticket.