If I add a ticket for a member then will they get an email?

Discussion in 'Discussion' started by ALfa1, Sep 25, 2017.

  1. ALfa1

    ALfa1 Well-Known Member

    The most prevalent use case for opening a ticket is for registrations of dubious accounts. Most often companies who stupidly try to promote themselves in breach with the rules instead of advertising. In such case the user can become an a valid member if they understand the rules. Else they are just spammers and need to be banned. So we open up a support ticket for them. But we never hear back so we spam ban them.

    Now I wonder if this function works as hoped and if they really receive a email about their new ticket.
  2. NixFifty

    NixFifty Administrator Staff Member

    They should do. Test it out with my user account and I'll let you know if I get the email or not.
  3. ALfa1

    ALfa1 Well-Known Member

    Did you receive anything?