One thing that AI is really good in is to digest large amounts of data and summarize it.
Its great that Tickets has a knowledge base. But now we need to digest thousands of tickets and distill the most common questions and answers from it and build a knowledge base from it. Of course the Terms & Rules and a few other things should also be digested by it.
I'm sure that with the right prompts / instructions, AI can suggest the best Knowledge Base categories and write up Knowledge Base articles for common queries. Staff should be able to review these before these go live.
This would save a ton of work. Both with creating a knowledge base, as well as with a reduction in support tickets.
Its great that Tickets has a knowledge base. But now we need to digest thousands of tickets and distill the most common questions and answers from it and build a knowledge base from it. Of course the Terms & Rules and a few other things should also be digested by it.
I'm sure that with the right prompts / instructions, AI can suggest the best Knowledge Base categories and write up Knowledge Base articles for common queries. Staff should be able to review these before these go live.
This would save a ton of work. Both with creating a knowledge base, as well as with a reduction in support tickets.
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