Alpha1 Member Jul 3, 2017 #1 I am not sure if this is a bug, but there are no escalation criteria available.
Naz Administrator Staff member Jul 3, 2017 #3 I was indeed. Aside from status, priorities and last message times, what other criteria’s do you guys want to see?
I was indeed. Aside from status, priorities and last message times, what other criteria’s do you guys want to see?
Alpha1 Member Jul 3, 2017 #4 Its a little hard to think up criteria without trying out the function, but here is one: Last replier is not the ticket starter. Last edited: Jul 4, 2017
Its a little hard to think up criteria without trying out the function, but here is one: Last replier is not the ticket starter.
