Alpha1
Member
There is currently no option to re-open a ticket which is in a Closed status. Would be good to allow either on a permission basis, or staff only.
The ticket starter should be able to close or reopen the ticket. That's how it works in all helpdesks.
Locking a ticket is often done by staff in case the user becomes an annoyance.
The ticket starter should be able to close or reopen the ticket. That's how it works in all helpdesks.
Locking a ticket is often done by staff in case the user becomes an annoyance.
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