Most support tickets can be handled based upon previous ticket replies, because there are many repetitive tickets.
It would make sense to have a LLM / AI analyze existing tickets and replies and when a new ticket comes in let it propose a ticket response.
Then the staff member only needs to review and submit the response.
If there is one area where AI is useful then its in support tickets. It can save a mass of time.
It would make sense to have a LLM / AI analyze existing tickets and replies and when a new ticket comes in let it propose a ticket response.
Then the staff member only needs to review and submit the response.
If there is one area where AI is useful then its in support tickets. It can save a mass of time.
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