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Tickets: What actually happens when I reply to an unregistered user's ticket?

Discussion in 'Discussion' started by Freelancer, Sep 12, 2017.

  1. Freelancer

    Freelancer Well-Known Member

    What happens if I reply to a ticket that was sent in by a guest? Does he receive an eMail?
     
  2. NixFifty

    NixFifty Administrator Staff Member

    They receive an email telling them that you’ve replied and provides a link for them to reply to it.
     
    Freelancer likes this.
  3. Freelancer

    Freelancer Well-Known Member

    Alright. Sounds good. :)
     
  4. Freelancer

    Freelancer Well-Known Member

    Uh oh... I tried it myself with test ticket creation but after it was successfully created it refreshed the page to the

    "ERROR – You must be logged in to do that." page....

    Is there no "Thank you for submitting the ticket" page?
     
  5. NixFifty

    NixFifty Administrator Staff Member

    You may potentially be running in to the same thing Alfa was getting. I've sent you a build with permissions refactored so try against that and let me know how it goes. Sorted it for him so I suspect it'll sort it for you too.
     
  6. Freelancer

    Freelancer Well-Known Member

    Does this also cover Password issues?

    Because I now tried to login with the Password that Tickets has send to my Guest/Unregistered test account and when I try to login I get this:

    ERROR
    Incorrect password. Please try again.
     
  7. NixFifty

    NixFifty Administrator Staff Member

    Wait, how are you trying to login? Are you logging in via this prompt that is displayed when you're viewing a ticket as a guest or are you using the XF login form?

    [​IMG]
     
  8. Freelancer

    Freelancer Well-Known Member

    I click on the View Ticket button in the eMail and then I get forwarded to the regular Login Form...

    (I dont see the form you posted as screenshot above)
     
  9. NixFifty

    NixFifty Administrator Staff Member

    What do your permissions look like for unregistered users?
     
  10. Freelancer

    Freelancer Well-Known Member

    Bildschirmfoto 2017-09-12 um 15.18.00.jpg
     
  11. NixFifty

    NixFifty Administrator Staff Member

    Is this category possibly private and you've not explicitly granted permissions for guests?
     
  12. Freelancer

    Freelancer Well-Known Member

    Nope... it's all open.
     
  13. Freelancer

    Freelancer Well-Known Member

    @NixFifty I updated to RC5 now and it seeeeeems to work now... I guess the other permission issues also were the reason for this... I got to the secret login page...
     
  14. NixFifty

    NixFifty Administrator Staff Member

    Oh derp. Thought you were having the issues on RC5 so was a bit dumbfounded. :D
     
  15. Freelancer

    Freelancer Well-Known Member

    I am sorry, I should have mentioned the version. But that was why I asked this:
    :D
     
  16. NixFifty

    NixFifty Administrator Staff Member

    No worries, bit tired so I just about realised you were seeing the XF login form rather than the ticket login form. :D
     
  17. Freelancer

    Freelancer Well-Known Member

    You are doing a great job. Take some rest.
     
    ALfa1 and NixFifty like this.