Tickets Fixed Users get alerts multiple times

[SeToY]

Hey,

I've configured an escalation that should close a ticket 7 days after it has been set to "resolved". This including an alert for the starting user.

The ticket gets closed successfully - however, the corresponding users get an alert that their ticket has been closed daily.

Cheers

 

[Naz]

Thanks, I've handled cases like this (i.e. putting yourself in an accidental loop) better to prevent dupe alerts.