Tickets Who can insert response

[Dadparvar]

This would be great if you add an option to Pre-Defined Responses to set "Who can Insert This Response?" and we be able to choose usergroups.

In some categories we have a few staffs that they are in different usergroups, and not all of them are in a level that we want to let them use some pre defined responses.

Thanks

 

[Alpha1]

I think this should also be dependent upon the assigned categories:
Assign staff to departments/categories
So that if the user has permission to use pre-defined responses AND the category is assigned to the user, then they can see & use predefined replies in that category.

 

[Naz]

This has been implemented in the next version.

The response permissions have been fleshed out some more and responses on the front end have been relocated to a new home in the account area. I'll show that off in the coming days since there's some additions that I haven't finished yet.