Tickets Fixed 1.6 Error Message when trying to save an Escalation

[Freelancer]

When I try to save an escalation the following error occurs:



Could it be that the form script just misses the old fields (that you teared away violently)?



Bonus question: How do escalations work now in the new version?

 

[Naz]

Cheers, fixed.

Could it be that the form script just misses the old fields (that you teared away violently)?

Pretty much.

Escalations should be a lot simpler now. There are two parts to them- the criteria and the update actions. Every hour or whenever a ticket is replied to, the escalations will come along and check the tickets (or the ticket that was just replied to) and see if it matches the criteria.

If there's a match, the update actions are triggered.