Few questions about Tickets 2

Finexes

Member
Hello,

first of all, thank you for this great add-on, the features are amazing! I have a few questions:

1) When someone is opening a ticket, the only thing I see is the counter in the staffbar. Is it possible, to set a usergroup per category, that receives an alert, when a new ticket is opened in this category?

2) When I'm the ticket starter and someone replied to my ticket, I receive an alert. Is it possible, to also display a badge with the unread ticket count on the corresponding navtab? We are also displaying the unread posts count as a badge on our forum tab using a callback, maybe this is possible, too? I moved the original "Tickets" tab as a child to an existing tab, perhaps, that's the problem.

3) I would like to use the ticket system instead of the contact form and enabled the corresponding option. I know, I have to set the permission for the guest usergroup to "Can view" in order to make this working. But as soon as guests can use the ticket system, we are getting flooded with spam, although I have enabled the captcha for guests. Did I miss something regarding permissions or do you have an idea, how I could stop spamming? Right now, I disabled tickets for guests.

Thank you very much for your help! :)
 

NixFifty

Administrator
Staff member
1) When someone is opening a ticket, the only thing I see is the counter in the staffbar. Is it possible, to set a usergroup per category, that receives an alert, when a new ticket is opened in this category?
Yep.
2) When I'm the ticket starter and someone replied to my ticket, I receive an alert. Is it possible, to also display a badge with the unread ticket count on the corresponding navtab? We are also displaying the unread posts count as a badge on our forum tab using a callback, maybe this is possible, too? I moved the original "Tickets" tab as a child to an existing tab, perhaps, that's the problem.
Not at the moment but it's doable.
3) I would like to use the ticket system instead of the contact form and enabled the corresponding option. I know, I have to set the permission for the guest usergroup to "Can view" in order to make this working. But as soon as guests can use the ticket system, we are getting flooded with spam, although I have enabled the captcha for guests. Did I miss something regarding permissions or do you have an idea, how I could stop spamming? Right now, I disabled tickets for guests.
CAPTCHA should be showing on the ticket form as well.
Still waiting for an answer :)
Sorry, just recently got back from vacation.
 

Finexes

Member
No problem, everyone needs vacation :) Thanks for your answers.

  • Regarding the usergroup that receives an alert for a new ticket, could you tell me where I have to set it up?
  • The CAPTCHA is showing properly on the ticket form, but that doesn't stop the spam. Anything else I can do against it? Strangely enough we receive no spam at all when we are using XenForo's default contact form and this is also protected only with CAPTCHA.
 

NixFifty

Administrator
Staff member
Regarding the usergroup that receives an alert for a new ticket, could you tell me where I have to set it up?
Oh I misread this, sorry. There isn't a way for an entire user group to get an alert but if you watch the category, a user can get altered.
The CAPTCHA is showing properly on the ticket form, but that doesn't stop the spam. Anything else I can do against it? Strangely enough we receive no spam at all when we are using XenForo's default contact form and this is also protected only with CAPTCHA.
Are you using any particular add-ons to aid against spam?
 
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