Tickets Release

Discussion in 'Discussion' started by ALfa1, Oct 23, 2018.

  1. ALfa1

    ALfa1 Well-Known Member

    Tickets is a great addon and I can recommend it to others. But when you use it on a busy site then you encounter quite a lot of issues that disturb the relationship with your users. I think that Tickets needs a release that deals with these issues. Some examples:

    If you combine the issues above, then you see it entails quite a headache to deal with it all. Especially when one problem collides with others.

    I know that you have a lot on your plate, but please address this by doing another big release for tickets after the calendar release.
     
    Last edited: Jan 27, 2019
  2. NixFifty

    NixFifty Administrator Staff Member

    Now that I'm back from my trip and the calendar update is done, Tickets (and Applications) are next in line. :)
     
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  3. Chernabog

    Chernabog Member

    Hope you had a good trip. So Tickets for XF2 is the next to drop?! :: super excited ::
     
  4. ALfa1

    ALfa1 Well-Known Member

    The above relates to XF1. Im sure the XF2 version is in the works though.
     
  5. Chernabog

    Chernabog Member

  6. ALfa1

    ALfa1 Well-Known Member

    Will any of the above issues be addressed in the next release?
     
    Freelancer likes this.
  7. FrederikP

    FrederikP New Member

    Any update on XF2 version?
     
  8. Chernabog

    Chernabog Member

    I hope you and yours had a wonderful Holiday. Looking forward to what the New Year may bring... and for you I wish continued success, happiness and joy.
     
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  9. NixFifty

    NixFifty Administrator Staff Member

    Currently putting the final touches on it. More details to follow. :)
     
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  10. FrederikP

    FrederikP New Member

    Awesome. If you need testers pm me :)
     
    Last edited: Mar 11, 2019
  11. Freelancer

    Freelancer Well-Known Member

    Do we get to see a bug fix update for 1.5 here soon?
     
    ALfa1 likes this.
  12. NixFifty

    NixFifty Administrator Staff Member

     
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  13. Freelancer

    Freelancer Well-Known Member

    I've gotten about 100 emails by now of the test ticket that had email notification which I can't cancel anymore, after it was permanently deleted...
     
  14. ALfa1

    ALfa1 Well-Known Member

    I keep running into trouble with the following issues:
    1. people open a ticket while not logged in and once logged in cant find their ticket.
    2. no way to add someone to a ticket.
    3. people keep replying by email to their ticket because the email body is not trimmed and its not clear to the member that they need to go to the helpdesk.
    4. cant add predefined response to a ticket that I create for a user.
    5. 'any status' does not work in a category.
    Please consider if you can address these issues in the next release.
     
    Last edited: Jan 27, 2019
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  15. NixFifty

    NixFifty Administrator Staff Member

    I have a Tickets release I'm sitting on from before the holidays. Just need to once over it and I'll push it out. Thanks for your patience chaps.
    This makes no sense and without further details, I can't tell you what's happening. Consider opening a ticket with me here or a thread in the bugs forum with as much detail as possible.
     
    FrederikP likes this.
  16. ALfa1

    ALfa1 Well-Known Member

    Will you see opportunity to add fixes for the above issues?
     
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  17. Freelancer

    Freelancer Well-Known Member

    It is this bug still....
    Deleted Ticket -> Escalation still sends Emails

    Please send a bug fix release before the Brexit.
     
    ALfa1 likes this.
  18. NixFifty

    NixFifty Administrator Staff Member

    Testing aforementioned release this week and should punt it out towards the end. :)
     
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  19. ALfa1

    ALfa1 Well-Known Member

    Will any of the aforementioned issues be addressed in this release?
     
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  20. ALfa1

    ALfa1 Well-Known Member

    These work fine:
    • Allow profile posts to be converted to tickets. There is a new moderator permission for this that'll need to be granted
    • Add the ability to change the owner of a ticket
    • Staff with permission can now change a ticket's associated email for a user
    • Fix an issue where "Any" filter was not working correctly
    This doesnt:
    • Responses can now be used when creating tickets
    Response variables fail.
     
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