Ticket Emails

Discussion in 'Discussion' started by Freelancer, Mar 5, 2019.

  1. Freelancer

    Freelancer Well-Known Member

    Hey, where can I change the content of the initial opening ticket that is send out to the ticket creator?

    This could also made a feature if the content of the initial email is editable in the backend. I want to have some more elaborate reply since all my ticket creators do NOT read the password...

    I want something more like this:

    ALfa1 likes this.
  2. NixFifty

    NixFifty Administrator Staff Member

    You would change the phrases to get this result.

    Probably not going to be a feature to make them any more editable on XF1 since it's difficult to get that kind of functionality with the way the email system works. XF2 makes email templates a lot easier to customise so potentially.
  3. Freelancer

    Freelancer Well-Known Member

    Can you point me to exactly the first opening ticket phrase because I can't find it...