Tickets An "Any Ticket" status filter in Ticket Queue List should be default

[Freelancer]

It is not quite comprehensible why "Resolved" is not shown in the Ticket Queue List view while "Open" and "Pending" are shown... as said before in another bug report, the default should be "ANY" of the statuses until you select the filter.

For those who do not think "resolved" tickets should be shown by default, I propose an ACP option where you can select: "Default Ticket Queue List Includes Resolved Tickets". Those who fear too much tickets could deselect this and it then does not show resolved tickets by default.

IMHO, the ticket date and PRIORITY is much more important... the filter list does not even use priority or ordering by priority... so the urgency does not help anyone in this stage of add-on.

 

[Alpha1]

Are you talking about staff view or member view?
For staff, resolved tickets should not be visible by default.
For members, resolved tickets should be visible by default.

 

[Freelancer]

I would like to see custom ticket stages, where you can decide how many stages you have, what kind of stages you have and which of them you will show in the queue