Tickets Email handler

[nik]

Just got this addon. Quick silly question, I've configured a valid email handler on a ticket category.

Fresh email account etc.
1. How often does the addon poll the email account?
2. Any type of test tool or ability to determine if email auth isn't happening or will errors get piped to XF server log?
3. Will it handle all inbound email (i.e. it'll create a ticket for every new email) and will outbound ticket email be handled via this custom email account per category i.e. user opening ticket in category will get email alert from this account? I assume it's inbound only but thought to ask.


Thanks

 

[Naz]

Thanks for purchasing.

1. The add-on checks the email account every 15 minutes.
2. If email auth isn't happening, errors will get piped to the XF server log.
3. It only deals with inbound email at the moment.

Worth mentioning that I'm working on improving this area of the add-on. This functionality was contributed by Liam W a few years ago and its been a bit neglected since then. I have a few goals that I want to achieve with the refactor including increasing the polling rate, improving the email parsing, and adding more logging but if there's anything in particular you want to see, I'm all ears.

 

[nik]

Good to hear, for email handling number one feature would be proper email parsing and ticket handling i.e. at a minimum you should handle these scenarios:

1. Ticket initiated on forum -> email sent from category email addy -> email replies parsed and tagged to relevant ticket
2. Ticket initiated direct (to category email) -> ticket replied to on board -> email handling handled as per above

This would at least bring it on par with most ticketing features out there in terms of email handling.