Rather than having this a suggestion, I post this in bugs because it is too important. What is missing in the automatic escalation is the possibility to automatically change the "Priority" of the ticket depending on the parameters set.
Example: All my "Premium" (paying) members shall have set any of their support tickets to "High" Priority to let the queue set them to the top of the list, so that members who pay get the fast lane to support.
Example: All my "Premium" (paying) members shall have set any of their support tickets to "High" Priority to let the queue set them to the top of the list, so that members who pay get the fast lane to support.
