Tickets Not a Bug preserved comments do not work when opening a ticket for a user

[Alpha1]

When opening a ticket for a user the dropdown with preset comments is not there.

 

[Freelancer]

It’s as designed. But please check my suggestion here: Make "Responses" available right from the Start

 

[Alpha1]

That suggestion could have been worded better. I had to read it a few times.
IMHO its expected behavior that staff functionality which exists in staff replies should also exist in staff ticket message.

 

[Freelancer]

What I meant is to be able to use the Ticket Response Messages right from the start while creating a ticket/application and not only as a reply to a message.

I think that is pretty on point. It is called "Responses" in the add-on. Not "preset comments".