Hey there,
One of my support members just came to me telling me they cannot see the Quick Lookup box in the ticket queue. What is the requirement for that? None of my members is marked as staff.
A new permission for that or using the permission "can view all tickets" within a category would be nice.
Cheers
One of my support members just came to me telling me they cannot see the Quick Lookup box in the ticket queue. What is the requirement for that? None of my members is marked as staff.
A new permission for that or using the permission "can view all tickets" within a category would be nice.
Cheers
