Tickets [Suggestion / Feature Request] Ticket creation quotas / limits per time period (day/month/year) by user group

[QuachVu]

Hi NixFifty Team,

First of all, thank you for developing and maintaining the Tickets add-on. It has been a cornerstone for managing support on XenForo.

I would like to submit a feature suggestion regarding Ticket Creation Quotas / Rate Limiting per User Group.

Use Case & Motivation:​

Many XenForo communities run tiered membership models (such as Free, Premium, VIP, or Enterprise packages) or provide product-specific support. In such environments, administrators often need to regulate support volume by allocating a fixed number of support tickets per billing cycle or timeframe:

• Free/Standard members: allowed up to 2–3 tickets per month.
• VIP/Enterprise members: higher or unlimited tickets.
• Preventing individual users from overwhelming the staff queue with dozens of open tickets within a short timeframe.

Currently, creation permissions are binary (Yes / No / Never), and while flood-check mechanisms prevent rapid sequential submissions, there is no built-in way to enforce cyclical limits (e.g., X tickets per month).

Suggested Implementation:​

1. Permission / Option Settings:
   • Add user group permissions (or Category-level permission overrides) such as:
     • Max tickets allowed to open: [Integer value / Unlimited]
     • Quota period: [Daily / Weekly / Monthly / Annually / Rolling period]
2. Front-end / User Experience:
   • If a user reaches their allocated quota for the period, disable the submission button or display a friendly error/notice (e.g., "You have used all of your support tickets for this month. Your quota will reset on [Date].").
   • Optionally, show a small counter or widget on the user's ticket dashboard indicating their remaining quota (e.g., "Tickets remaining this month: 1 of 3").
3. Administrative Overrides:
   • A bypass permission (e.g., Bypass ticket creation limits) for staff, administrators, or special groups.
   • Staff ability to open a ticket on behalf of a user even if that user has reached their quota.

Having this feature natively built into the Tickets add-on would add tremendous value for commercial and subscription-based XenForo sites without needing third-party credits or custom workarounds.

Thank you for considering this request!

Best regards,