Tickets Fixed Template error: Template public:bookmark_item_nf_tickets_message is unknown

[FrederikP]

Some users can't reply to tickets (this error is random)
This is what they see when they try to reply:


This error is generated on admin panel:

ErrorException: Template error: Template public:bookmark_item_nf_tickets_message is unknown src/XF/Template/Templater.php:618
Generated by: Racaty_Support Sep 25, 2019 at 1:40 PM


Stack trace
#0 [internal function]: XF\Template\Templater->handleTemplateError(512, 'Template public...', '/share/www/foru...', 618, Array)
#1 src/XF/Template/Templater.php(618): trigger_error('Template public...', 512)
#2 src/XF/Template/Templater.php(566): XF\Template\Templater->getTemplateData('public', 'bookmark_item_n...')
#3 src/XF/Template/Templater.php(1314): XF\Template\Templater->getTemplateCode('public', 'bookmark_item_n...')
#4 src/addons/BR/ModernStatistic/XF/Template/Templater.php(27): XF\Template\Templater->renderTemplate('bookmark_item_n...', Array, true)
#5 src/XF/Bookmark/AbstractHandler.php(144): BR\ModernStatistic\XF\Template\Templater->renderTemplate('public:bookmark...', Array)
#6 src/XF/Entity/BookmarkItem.php(169): XF\Bookmark\AbstractHandler->renderMessageFallback(Object(XF\Entity\BookmarkItem))
#7 [internal function]: XF\Entity\BookmarkItem->renderMessageFallback()
#8 src/XF/Template/Templater.php(999): call_user_func_array(Array, Array)
#9 internal_data/code_cache/templates/l1/s26/public/bookmark_macros.php(132): XF\Template\Templater->method(Object(XF\Entity\BookmarkItem), 'renderMessageFa...', Array)
#10 src/XF/Template/Templater.php(701): XF\Template\Templater->{closure}(Object(SV\WatchThreadsFilter\XF\Template\Templater), Array, Array)
#11 internal_data/code_cache/templates/l1/s26/public/account_bookmarks_popup.php(24): XF\Template\Templater->callMacro('bookmark_macros', 'row', Array, Array)
#12 src/XF/Template/Templater.php(1315): XF\Template\Templater->{closure}(Object(SV\WatchThreadsFilter\XF\Template\Templater), Array)
#13 src/addons/BR/ModernStatistic/XF/Template/Templater.php(27): XF\Template\Templater->renderTemplate('account_bookmar...', Array, true)
#14 src/XF/Template/Template.php(24): BR\ModernStatistic\XF\Template\Templater->renderTemplate('public:account_...', Array)
#15 src/XF/Mvc/Renderer/Json.php(84): XF\Template\Template->render()
#16 src/XF/Mvc/Renderer/Json.php(68): XF\Mvc\Renderer\Json->renderHtmlFallback('XF:Account\\Book...', 'public:account_...', Array)
#17 src/XF/Mvc/Dispatcher.php(418): XF\Mvc\Renderer\Json->renderView('XF:Account\\Book...', 'public:account_...', Array)
#18 src/XF/Mvc/Dispatcher.php(400): XF\Mvc\Dispatcher->renderView(Object(XF\Mvc\Renderer\Json), Object(XF\Mvc\Reply\View))
#19 src/XF/Mvc/Dispatcher.php(360): XF\Mvc\Dispatcher->renderReply(Object(XF\Mvc\Renderer\Json), Object(XF\Mvc\Reply\View))
#20 src/XF/Mvc/Dispatcher.php(53): XF\Mvc\Dispatcher->render(Object(XF\Mvc\Reply\View), 'json')
#21 src/XF/App.php(2178): XF\Mvc\Dispatcher->run()
#22 src/XF.php(390): XF\App->run()
#23 index.php(31): XF::runApp('XF\\Pub\\App')
#24 {main}

array(4) {
  ["url"] => string(148) "/account/bookmarks-popup?_xfRequestUri=%2Fconversations%2F&_xfWithData=1&_xfToken=1569418810%2C61e55668664e956c33ea5c8cb0c15ea7&_xfResponseType=json"
  ["referrer"] => bool(false)
  ["_GET"] => array(5) {
    ["/account/bookmarks-popup"] => string(0) ""
    ["_xfRequestUri"] => string(15) "/conversations/"
    ["_xfWithData"] => string(1) "1"
    ["_xfToken"] => string(43) "1569418810,61e55668664e956c33ea5c8cb0c15ea7"
    ["_xfResponseType"] => string(4) "json"
  }
  ["_POST"] => array(0) {
  }
}

 

[Naz]

Thanks, I've added this template in now.