Tickets 2.0.3 released

Tickets 2.0.3 is now available for all licensed customers to download.
  • Add support for ticket prefixes.
  • Add support for multi-quoting.
  • Provide additional and more consistent template hooks.
  • Add support for Member Notes by Z61. Notes can be entered and displayed within tickets.
  • Add a few missing phrases.
  • Log what gets changed by escalations.
  • Move escalation code out of transactions.
  • Fixes for last reply is starter escalation criteria.
  • Add the ability to lock and unlock tickets via escalations.
  • Implement "View moderated" permission and approval handler for tickets and messages.
  • Ensure message state handling is consistent.
  • Re-organise admin navigation a little.
  • Allow guest tickets/messages to be deleted if the guest group has the required permissions.
  • Sort watched ticket list by last modified date, not ticket start date.
  • Add missing bookmark item template.
  • Tweaks to how priority editing is handled.
  • Allow statuses to be disabled and deleted.
  • Clean up and simplify ticket field positions.
  • Tweaks to default data that is created on a fresh install.
  • Add page criteria for ticket categories.
  • Other minor fixes and improvements.
 
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