Now, escalations have stopped working or am not smart enough to use it correctly 
This ticket shall set the status to "pending" as soon as a staff member replies.
But it does not excute... @NixFifty could you please explain and clarify the settings a little bit in more detail...
I was thinking if I set it to "Always" it will always execute the task when a Staff/Support member replies... but it remained in status "OPEN" even after page reload.
This ticket shall set the status to "pending" as soon as a staff member replies.
But it does not excute... @NixFifty could you please explain and clarify the settings a little bit in more detail...
I was thinking if I set it to "Always" it will always execute the task when a Staff/Support member replies... but it remained in status "OPEN" even after page reload.
