So I think/hope I didn't hit a brick wall with this.
I'm trying to achieve the following use case:
1. I would like to grant a non-staff/non-moderator user (or ideally usergroup) ticket queue access to a specific category i.e. certain companies to handle inquiries from registered users.
2. Category permissions don't seem to grant Access ticket queue per category which I think is fundamentally a problem.
3. I do not want to grant global ticket queue access to this user/group
Is there a way to achieve this? I may be overcomplicating this.
Yes I am aware I can manually assign tickets to regular users but prefer a per category approach.
@Naz and all are welcomed
I'm trying to achieve the following use case:
1. I would like to grant a non-staff/non-moderator user (or ideally usergroup) ticket queue access to a specific category i.e. certain companies to handle inquiries from registered users.
2. Category permissions don't seem to grant Access ticket queue per category which I think is fundamentally a problem.
3. I do not want to grant global ticket queue access to this user/group
Is there a way to achieve this? I may be overcomplicating this.
Yes I am aware I can manually assign tickets to regular users but prefer a per category approach.
@Naz and all are welcomed
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