How to set up permission and categories for teams?

Discussion in 'Discussion' started by ALfa1, Oct 29, 2017.

  1. ALfa1

    ALfa1 Well-Known Member

    I am setting up an installation for corporate use. It will have 2 teams.

    Team A will only have staff access to category 1
    Team B will only have staff access to category 2
    Customers can submit tickets to either 1 or 2.

    How do you propose I set this up permissions and categories?

    Also:
    When a new ticket is opened in category 1, then I need to have a mail sent out to team A only.
    When a new ticket is opened in category 2, then I need to have a mail sent out to team B only.

    Please advise.
     
  2. NixFifty

    NixFifty Administrator Staff Member

    Category 1 could be private, give customer usergroup applicable user permissions including view, give team A applicable user permissions + moderator permissions. Same for category 2 but for team B. I do something similar, just not in a corporate environment.

    As for the emails, they’d need to explicitly watch the category to receive emails but even so, they’d only receive emails for categories they’re watching and can actually see / moderate.
     
  3. ALfa1

    ALfa1 Well-Known Member

    Are guests and members able to submit to private categories?
     
  4. NixFifty

    NixFifty Administrator Staff Member

    If you give them explicit permission to, then yeah.
     
  5. ALfa1

    ALfa1 Well-Known Member

    lol. So that will not work. I need anyone to be able to submit tickets to any category by accessing here: /tickets/
    While allowing staff teams to only access tickets in the category they manage here: /tickets/queue/

    I currently have given category moderator usergroup permissions to team A and B.
    I have not given them moderator permission here: moderators/super/
    I have not set categories to private.
     
  6. NixFifty

    NixFifty Administrator Staff Member

    Why would giving registered and unregistered users ability to submit tickets not work? You just need to give the permission to the usergroup, not every individual user.

    To be honest, the category doesn’t even need to be private. Just allow registered and unregistered to view and post in that category and team A to moderate category 1 and B for category 2.

    Easy peasy.
     
  7. ALfa1

    ALfa1 Well-Known Member

    Ya, I was thinking the same when setting it up as without private categories is the most logical way to go.
    Thanks!