Tickets Claim Tickets

[Foxtrek_64]

As a pre-purchase question, is it possible to "claim" tickets?

Also, how do these tickets integrate with the XF2 node system? If I have another plugin post a thread in a support board, will that thread become a support ticket? The screenshots are all from XF1.

 

[Naz]

You can assign tickets to yourself or others.

Tickets are a distinct content type from threads. You can convert threads from a support board to tickets but that would be a manual process.

Fair point about the screenshots. I'll look in to getting those updated. In the meantime, you can demo it here if you want (click the support tab above).

 

[Foxtrek_64]

Tickets are a distinct content type from threads. You can convert threads from a support board to tickets but that would be a manual process.

I'm using Ozzy's Advanced Forms plugin. If this tickets plugin does what I'm looking for, I may see about getting some interoperability commissioned either from you or Ozzy.

This may also be a good solution for those looking for custom forms for support tickets.

Tickets - make a custom form

Hi i have the Tickets plugin - i was wondering if its possible to make a custom form using it , i can add custom fields, but it still gives the thread post box , i was wondering if it was possible to make a ticket biased on all custom fields. im not sure if this is possible to add to a future...

nixfifty.com

Tickets Conditional Custom Ticket Fields

It would be great to be able create conditional custom ticket fields, for example, depending on the selected item in a drop down so different follow up questions. Alternatively, maybe you can work on an integration with Ozzy47 as he has this Advanced Forms for XenForo 2.1+ which does a good job...

nixfifty.com

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