Alpha1 Oct 13, 2025 #1 Please add a way to remove / disable the 'copy to Knowledge Base' function in tickets, because it confuses staff. Upvote 0
Please add a way to remove / disable the 'copy to Knowledge Base' function in tickets, because it confuses staff.
Naz Staff member Tuesday at 10:43 AM #2 A permission was added in v2.11 to limit who can copy to the knowledge base. If you remove this from your staff users, they won't see the option.
A permission was added in v2.11 to limit who can copy to the knowledge base. If you remove this from your staff users, they won't see the option.
