Tickets escalation

[r3alme90]

What is it for escalation ?

In my understanding, this is an auto-reply to a ticket.

425 pages per second response

 

[r3alme90]

After each user response, a message is sent. How can this be changed? You only need to send it once for a new request

 

[Naz]

Escalations need some work as it's too easy to get yourself in to a loop like this. Is this happening on 2.9.0?

You need to add to your criteria so it doesn't apply to the message being posted so maybe add something like "Last reply is not staff".

 

[r3alme90]

425 pages per second response

there is no such problem in version 2.9

You need to add to your criteria so it doesn't apply to the message being posted so maybe add something like "Last reply is not staff".

The user can leave several messages in a row, and the bot will respond each time.

I would like to have a response only once when creating a request. I have tried all the options, but it doesn't work.

 

[r3alme90]