Tickets 2.7.0 is now available for all licensed customers to download.
- Fix server error when a search query has had its URL edited.
- Fix ticket status list not round-tripping as expected.
- When showing tickets for a user in the approval queue, only fetch visible tickets.
- When viewing a ticket, display a notice if it is in a shadow-banned state.
- When viewing a ticket, display the status of 2FA for a user and if they have a known compromised password.
- Add an option to control the maximum length of a knowledge base article.
- Add ability to change knowledge base article categories without having to delete and re-post an article.
- Add support for bookmarking knowledge base articles.
- Add support for adding descriptions to knowledge base articles.
- Add support for adding display orders to knowledge base articles to ensure more consistent ordering.
- Add support for adding custom URL portions to knowledge base articles.
- Add support for exporting and importing knowledge base articles.
- Add support for marking articles as helpful or not helpful. This functionality will be expanded upon in future releases.
- Add per-category permissions to knowledge base categories.
- Increase default height of the editor when creating / editing a knowledge base article.
- Display the knowledge base categories available when viewing a knowledge base article.
- Add an option to display popular knowledge base articles on the home page, defaulted to off.
- When displaying predefined responses below the editor, display them in the correct order as defined in the admin panel.
