Tickets Fixed Permission "View hidden replies" has no effect

[Freelancer]

I have two Admin accounts. Both are in the same user group with the same permissions and both have all permissions of everything the "Tickets" add-on has to offer set to "YES"... With one account I made a ticket. When I log out and log in with the second admin account, I can not see the hidden replies.

 

[Naz]

I think the general consensus is to nuke this feature and instead use separate discussion threads for staff discussions.

 

[Freelancer]

I can totally live with that. Thread discussion fits perfectly into the standard permission system. Having "hidden postings" is redundant.

 

[Naz]

I can totally live with that. Thread discussion fits perfectly into the standard permission system. Having "hidden postings" is redundant.

Yeah, I think I'll retro fit the current hidden replies system to show inline status updates (i.e. when the assignee changes, when the status changes, etc) instead.

 

[Freelancer]

Yeah that would then be more like the "Reports" system. Great idea.

<p class="statusChange">Status Changed: Resolved</p>

 

[Freelancer]

Please make the thread integration like this (with tabs for fast switching from ticket to discussion and back)

 

[Naz]

Please make the thread integration like this (with tabs for fast switching from ticket to discussion and back)

View attachment 99

That's the plan.

 

[Freelancer]

Excellent

 

[Naz]

Removed this permission in 1.4.7.