Tickets Fixed Ticket escalations Time passed being deselected

Affected version
2.2.2

swiftyste

Well-Known Member
Hello,

When selecting "Time passed since last reply is greater than" and saving then reopening the Ticket escalation the option is deselected:

Screenshot 2020-09-28 084007.pngScreenshot 2020-09-28 084038.png
By selecting "Time passed since last reply is less than" works fine and is always selected after saving:

Screenshot 2020-09-28 084820.pngScreenshot 2020-09-28 084349.png
 

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swiftyste

Well-Known Member
Lucky enough i have error infor:

Code:
ErrorException: [E_NOTICE] Undefined index: send_message src/addons/NF/Tickets/Admin/Controller/Escalation.php:75
Generated by: swiftyste 29 September 2020 at 09:25


Stack trace

#0 src/addons/NF/Tickets/Admin/Controller/Escalation.php(75): XF::handlePhpError(8, '[E_NOTICE] Unde...', '/home/gamibelc/...', 75, Array)
#1 src/addons/NF/Tickets/Admin/Controller/Escalation.php(103): NF\Tickets\Admin\Controller\Escalation->escalationSaveProcess(Object(NF\Tickets\Entity\Escalation))
#2 src/XF/Mvc/Dispatcher.php(350): NF\Tickets\Admin\Controller\Escalation->actionSave(Object(XF\Mvc\ParameterBag))
#3 src/XF/Mvc/Dispatcher.php(257): XF\Mvc\Dispatcher->dispatchClass('NF\\Tickets:Esca...', 'Save', Object(XF\Mvc\RouteMatch), Object(NF\Tickets\Admin\Controller\Escalation), NULL)
#4 src/XF/Mvc/Dispatcher.php(113): XF\Mvc\Dispatcher->dispatchFromMatch(Object(XF\Mvc\RouteMatch), Object(NF\Tickets\Admin\Controller\Escalation), NULL)
#5 src/XF/Mvc/Dispatcher.php(55): XF\Mvc\Dispatcher->dispatchLoop(Object(XF\Mvc\RouteMatch))
#6 src/XF/App.php(2300): XF\Mvc\Dispatcher->run()
#7 src/XF.php(464): XF\App->run()
#8 admin.php(13): XF::runApp('XF\\Admin\\App')
#9 {main}

Edted - More errors

Code:
ErrorException: [E_NOTICE] Undefined index: send_alert src/addons/NF/Tickets/Admin/Controller/Escalation.php:75

[HEADING=2]Stack trace[/HEADING]
#0 src/addons/NF/Tickets/Admin/Controller/Escalation.php(75): XF::handlePhpError(8, '[E_NOTICE] Unde...', '/home/gamibelc/...', 75, Array)
#1 src/addons/NF/Tickets/Admin/Controller/Escalation.php(103): NF\Tickets\Admin\Controller\Escalation->escalationSaveProcess(Object(NF\Tickets\Entity\Escalation))
#2 src/XF/Mvc/Dispatcher.php(350): NF\Tickets\Admin\Controller\Escalation->actionSave(Object(XF\Mvc\ParameterBag))
#3 src/XF/Mvc/Dispatcher.php(257): XF\Mvc\Dispatcher->dispatchClass('NF\\Tickets:Esca...', 'Save', Object(XF\Mvc\RouteMatch), Object(NF\Tickets\Admin\Controller\Escalation), NULL)
#4 src/XF/Mvc/Dispatcher.php(113): XF\Mvc\Dispatcher->dispatchFromMatch(Object(XF\Mvc\RouteMatch), Object(NF\Tickets\Admin\Controller\Escalation), NULL)
#5 src/XF/Mvc/Dispatcher.php(55): XF\Mvc\Dispatcher->dispatchLoop(Object(XF\Mvc\RouteMatch))
#6 src/XF/App.php(2300): XF\Mvc\Dispatcher->run()
#7 src/XF.php(464): XF\App->run()
#8 admin.php(13): XF::runApp('XF\\Admin\\App')
#9 {main}
 
Last edited:
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