Tickets Fixed Ticket escalations Time passed being deselected

Affected version
2.2.2

swiftyste

Member
Hello,

When selecting "Time passed since last reply is greater than" and saving then reopening the Ticket escalation the option is deselected:

Screenshot 2020-09-28 084007.pngScreenshot 2020-09-28 084038.png
By selecting "Time passed since last reply is less than" works fine and is always selected after saving:

Screenshot 2020-09-28 084820.pngScreenshot 2020-09-28 084349.png
 

Attachments

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Lucky enough i have error infor:

Code:
ErrorException: [E_NOTICE] Undefined index: send_message src/addons/NF/Tickets/Admin/Controller/Escalation.php:75
Generated by: swiftyste 29 September 2020 at 09:25


Stack trace

#0 src/addons/NF/Tickets/Admin/Controller/Escalation.php(75): XF::handlePhpError(8, '[E_NOTICE] Unde...', '/home/gamibelc/...', 75, Array)
#1 src/addons/NF/Tickets/Admin/Controller/Escalation.php(103): NF\Tickets\Admin\Controller\Escalation->escalationSaveProcess(Object(NF\Tickets\Entity\Escalation))
#2 src/XF/Mvc/Dispatcher.php(350): NF\Tickets\Admin\Controller\Escalation->actionSave(Object(XF\Mvc\ParameterBag))
#3 src/XF/Mvc/Dispatcher.php(257): XF\Mvc\Dispatcher->dispatchClass('NF\\Tickets:Esca...', 'Save', Object(XF\Mvc\RouteMatch), Object(NF\Tickets\Admin\Controller\Escalation), NULL)
#4 src/XF/Mvc/Dispatcher.php(113): XF\Mvc\Dispatcher->dispatchFromMatch(Object(XF\Mvc\RouteMatch), Object(NF\Tickets\Admin\Controller\Escalation), NULL)
#5 src/XF/Mvc/Dispatcher.php(55): XF\Mvc\Dispatcher->dispatchLoop(Object(XF\Mvc\RouteMatch))
#6 src/XF/App.php(2300): XF\Mvc\Dispatcher->run()
#7 src/XF.php(464): XF\App->run()
#8 admin.php(13): XF::runApp('XF\\Admin\\App')
#9 {main}

Edted - More errors

Code:
ErrorException: [E_NOTICE] Undefined index: send_alert src/addons/NF/Tickets/Admin/Controller/Escalation.php:75

[HEADING=2]Stack trace[/HEADING]
#0 src/addons/NF/Tickets/Admin/Controller/Escalation.php(75): XF::handlePhpError(8, '[E_NOTICE] Unde...', '/home/gamibelc/...', 75, Array)
#1 src/addons/NF/Tickets/Admin/Controller/Escalation.php(103): NF\Tickets\Admin\Controller\Escalation->escalationSaveProcess(Object(NF\Tickets\Entity\Escalation))
#2 src/XF/Mvc/Dispatcher.php(350): NF\Tickets\Admin\Controller\Escalation->actionSave(Object(XF\Mvc\ParameterBag))
#3 src/XF/Mvc/Dispatcher.php(257): XF\Mvc\Dispatcher->dispatchClass('NF\\Tickets:Esca...', 'Save', Object(XF\Mvc\RouteMatch), Object(NF\Tickets\Admin\Controller\Escalation), NULL)
#4 src/XF/Mvc/Dispatcher.php(113): XF\Mvc\Dispatcher->dispatchFromMatch(Object(XF\Mvc\RouteMatch), Object(NF\Tickets\Admin\Controller\Escalation), NULL)
#5 src/XF/Mvc/Dispatcher.php(55): XF\Mvc\Dispatcher->dispatchLoop(Object(XF\Mvc\RouteMatch))
#6 src/XF/App.php(2300): XF\Mvc\Dispatcher->run()
#7 src/XF.php(464): XF\App->run()
#8 admin.php(13): XF::runApp('XF\\Admin\\App')
#9 {main}
 
Last edited:
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