Tickets Fixed Users do not get notified before automatic resolving/closing of their ticket

[Alpha1]

Its essential that users get a notification that their ticket will be closed/resolved if they do not reply.
Tickets - Escalations: Automatically close tickets that receive no response

 

[Naz]

I've added the ability to send an alert from an escalation now.

In addition, I've added a couple more replacement values (for both escalations and predefined responses). Need to give it all one more pass and then we're good to go.