Announcements

Tickets 2.6.2 is now available for all licensed customers to download.

• Fix an issue where additional information for a user awaiting approval would not be displayed.
• Gracefully handle trying to view a category that does not exist.

 

Tickets 2.6.1 is now available for all licensed customers to download.

• Fix packaging issue with the previous release.

 

Tickets 2.6.0 is now available for all licensed customers to download.

• Require Standard Library by Xon v1.18.0+.
• Add additional search criteria; assigned/assigner of a ticket.
• Support Search Improvements displaying ticket search terms on the search result page.
• Fix changing status of a ticket did not trigger the search index to be updated.

 

Tickets 2.5.3 is now available for all licensed customers to download.

• Fix XF 2.2.12 compatibility when using a captcha with the ticket system.

 

Tickets 2.5.2 is now available for all licensed customers to download.

• On fresh install, add a route filter to replace tickets/ with support/.
• Rename "Tickets" navigation tab to "Support".
• Remove ticket title from ticket URLs.
• Fix restricting search to a ticket category.
• Fix guests not being able to see their own moderated replies or tickets.
• Fix not being able to convert a guest's ticket to a thread.
• Hide filtering options for guests viewing tickets they've created.

 

Tickets 2.5.1 is now available for all licensed customers to download.

• Allow undeleting ticket messages.
• Harden permission checking around deleted guest tickets.

 

Tickets 2.5.0 is now available for all licensed customers to download.

• If a user is awaiting approval, display any recent tickets they've created on the approval queue.
• Display a user's current user state within a ticket.
• Allow staff users with appropriate permissions to approve / reject users awaiting approval.
• Show a proper error when trying to create knowledge base articles when no categories exist.
• Fix upgrade path from XF1 version of the add-on.
• Fix incorrect...

 

Tickets 2.4.0 is now available for all licensed customers to download.

• Support globally watching the ticket queue.
• Support linking a resource item to a ticket category for users that have permission.
• Always notify users watching a ticket for new replies rather than taking into account last read date.
• Improve quick search integration.
• Implement searching within a ticket.
• Implement searching by category.
• Implement searching by status.
• Fix search not searching ticket...

 

Tickets 2.3.4 is now available for all licensed customers to download.

• Require Standard Library v1.5.0+, as this implements the template filter replacevalue
• Support 64bit xf_ip.ip_id column.
• Support linking a ticket category to a resource category.
• Add Sort button to ticket priority and status lists.
• Add spam cleaner support.
• Fixes inactive priorities/statuses could be assigned to a ticket on edit.
• Fixes the "Alerts are sent when a ticket...

 

Tickets 2.3.3 is now available for all licensed customers to download.

• Add batch update tickets functionality to admin panel.
• Add category option to disable new tickets / messages.
• Fixes attachment handling for new tickets.

 

Tickets 2.3.2 is now available for all licensed customers to download.

• Fixes for converting a conversation/thread to a ticket.
• Fixes for converting a ticket to a thread, this includes incorrect assignment of the first post in the thread's IP.
• Enable shadow-ban function even if most spam checks are disabled.
• Reduce over-fetching of tickets when viewing a category.
• Reduce queries from redundant ticket counter rebuilds.
• Use XF cache backend where applicable for ticket last...

 

Tickets 2.3.1a is now available for all licensed customers to download.

• Fix an issue with the previous release zip showing an incorrect version.

 

Tickets 2.3.1 is now available for all licensed customers to download.

• Add support for value pruning for fields that are editable only once.
• Force global namespace for functions which are known to be optimizable to bytecode in php, or known global functions to avoid a current namespace lookup for the function.
• Implement warnings for ticket messages.
• Fix incorrect column definition for match types on ticket fields.
• Fix API missing permission check for setting prefix on a...

 

Tickets 2.3.0 is now available for all licensed customers to download.

• Add ability to ban specific emails from Ticket system.
• Add "shadow ban" feature, by an explicit email list or for tickets which contain too few words.
• Add ability to copy ticket user's email to clipboard, if the visitor can see it.
• Add additional filters for showing tickets based on whether they are unassigned, assigned to self or assigned to others.
• Fix an issue with BB code rendering when using...

 

Tickets 2.2.5 is now available for all licensed customers to download.

• Ensure last ticket message in ticket list view is anonymized.
• Add the ability to automatically set the status of a ticket upon soft-delete

 

Tickets 2.2.4 is now available for all licensed customers to download.

• Ensure action bar menu items collapse in to a menu at smaller viewports.
• Add an option (defaulted off) to display signatures on ticket messages.
• Ensure various status icons are displayed when listing tickets.
• Fix an issue when trying to prune contents of fields that did not exist anymore.
• Fix undefined "errorKey" when doing guest username validation.
• Ensure guest username is handled correctly when...

 

Tickets 2.2.3 is now available for all licensed customers to download.

• Allow banned users to utilise the ticket system.
• Add inverted criteria options.
• If transitioning to a status will send an alert, indicate this to staff users.
• Add the ability to have user and moderator editable fields as well as preventing them from being edited.
• Add the ability to select available custom fields when editing categories.
• When converting a thread to a ticket, check if the thread...

 

Tickets 2.2.2 is now available for all licensed customers to download.

• Fix ticket change thread form not linking to the thread.
• Fix ticket discussion thread not displaying ticket tabs bar.
• Harden installer and fix possible issues upgrading from XF1, a MySQL 8.0 compatibility issue and duplicate columns.
• Fix invite/create ticket notification not working as expected.
• Support inviting/creating a ticket and notifying the user anonymously.
• Added ticket...

 

Tickets 2.2.1 is now available for all licensed customers to download.

• Switch to XenForo 2.2's new way of previewing editor contents.
• Fix per ticket category "count messages" option not being respected for new tickets.
• Compatibility fix for ElasticSearch Essentials when updating Tickets add-on.
• Prevent truncating of category descriptions when displaying the category list for ticket creation.
• Enforce requirement for Standard Library.
• Minor code clean up.

 

Tickets 2.2.0 is now available for all licensed customers to download.

• Require XenForo 2.2+.
• Require PHP 7.2+.
• Add the ability for users with permission to anonymise their responses to tickets as a particular user.
• Add support for LinkableInterface.
• Return additional data when retrieving ticket information via the API.
• Add per ticket category "count messages" option.
• Improve search accuracy when non-viewable search categories exist.
• Fix issue where discussion...