Tickets 2.2.3 is now available for all licensed customers to download.
- Allow banned users to utilise the ticket system.
- Add inverted criteria options.
- If transitioning to a status will send an alert, indicate this to staff users.
- Add the ability to have user and moderator editable fields as well as preventing them from being edited.
- Add the ability to select available custom fields when editing categories.
- When converting a thread to a ticket, check if the thread starter still exists instead of throwing an error.
- Fix view logic before ticket password check blocking guest access to a ticket.
- Improve handling of guest password entry.
- Fix inbound email processor not correctly handling malformed emails.
- Fix exporting conversation/thread to ticket if IP records have been pruned.
- Enforce requiring an email for guest tickets.
- Add missing bookmark item template for ticket messages.
- Fix ticket responses not being correctly set in editor when they contain BB code.
- Fix escalation criteria "Time passed since last reply/ticket is greater/less than" check so it's not inverted.
- Fix non-moderators not being able to view new ticket counts in moderator bar.
