Tickets

Tickets 2.8.1

Full fledged support system solution.
Overview Updates Terms and conditions

Tickets 2.8.1

Tickets 2.8.1 is now available for all licensed customers to download.
  • Fix "Watched tickets" link showing for guest users.
  • Fix staff reply check when guest users reply to a ticket.

Tickets 2.8.0

Tickets 2.8.0 is now available for all licensed customers to download.
  • Add support for XenForo 2.3+.
  • Require PHP 8.0+.
  • Require Standard Library by Xon v1.21.0+.
  • Add support for rejected and disabled users to create tickets.
  • Add support for silently editing ticket messages.
  • Add support for uploading audio/video files to ticket messages.
  • Add support for uploading audio/video files to knowledge base articles.
  • Add webhook support for tickets and ticket messages. XF 2.3+ only.
  • Add tracking for basic ticket statistics.
  • Add option to hide categories from the new ticket chooser but still allow tickets to be created within them.
  • Add options to statuses to transition tickets to another status depending on staff or user reply.
  • Code clean up.

Tickets 2.7.2

Tickets 2.7.2 is now available for all licensed customers to download.
  • More PHP 8.4 compatibility fixes.
  • Restore ticket responses HTML.

Tickets 2.7.1

Tickets 2.7.1 is now available for all licensed customers to download.
  • PHP 8.4 compatibility fixes.
  • Add missing "mod_log.nf_tickets_message_delete_hard" phrase.
  • Add edit history support for ticket messages.

Tickets 2.7.0

Tickets 2.7.0 is now available for all licensed customers to download.
  • Fix server error when a search query has had its URL edited.
  • Fix ticket status list not round-tripping as expected.
  • When showing tickets for a user in the approval queue, only fetch visible tickets.
  • When viewing a ticket, display a notice if it is in a shadow-banned state.
  • When viewing a ticket, display the status of 2FA for a user and if they have a known compromised password.
  • Add an option to control the maximum length of a knowledge base article.
  • Add ability to change knowledge base article categories without having to delete and re-post an article.
  • Add support for bookmarking knowledge base articles.
  • Add support for adding descriptions to knowledge base articles.
  • Add support for adding display orders to knowledge base articles to ensure more consistent ordering.
  • Add support for adding custom URL portions to knowledge base articles.
  • Add support for exporting and importing knowledge base articles.
  • Add support for marking articles as helpful or not helpful. This functionality will be expanded upon in future releases.
  • Add per-category permissions to knowledge base categories.
  • Increase default height of the editor when creating / editing a knowledge base article.
  • Display the knowledge base categories available when viewing a knowledge base article.
  • Add an option to display popular knowledge base articles on the home page, defaulted to off.
  • When displaying predefined responses below the editor, display them in the correct order as defined in the admin panel.

Tickets 2.6.6

Tickets 2.6.6 is now available for all licensed customers to download.
  • Add "All tickets by user" link to the moderation tools menu on a user's profile.
  • Add tab on ticket view to display account upgrades for the ticket owner. If the visitor is an admin with permission to view user upgrades, links to the admin panel will be included.
  • Display notices for ticket categories in more places.
  • When checking if a user can upload images / media to a ticket, check against the visitor rather than using guest permissions.
  • When creating a new ticket, only skip category selection if there aren't any descendants of the only root category.
  • Fix banned user accessing a ticket would load all relationships on a user entity.
  • Fix converting thread to ticket and vice versa when source content originally had reactions.

Tickets 2.6.5

Tickets 2.6.5 is now available for all licensed customers to download.
  • Add an inline mod action to self assign tickets.
  • Add an inline mod action to lock/unlock tickets.
  • Fix not being able to use queue pages when viewing tickets assigned to self.
  • Fix not being able to save custom ticket fields.
  • Small phrase fixes here and there.

Tickets 2.6.4

Tickets 2.6.4 is now available for all licensed customers to download.
  • Fix possible error when using XenForo Enhanced Search and searching with status IDs.
  • Add indexes to ticket table to reduce query time when viewing list of tickets.
  • Add missing phrase in watched category emails.
  • Improve formatting of spam-trigger logs for a user/email when displayed on a ticket.
  • Add "Allow images"/"Allow embedded media" ticket permissions. These permissions apply to a user's ticket even after it is posted.

Tickets 2.6.3

Tickets 2.6.3 is now available for all licensed customers to download.
  • Remove leftover debug code in the previous release.

Tickets 2.6.2

Tickets 2.6.2 is now available for all licensed customers to download.
  • Fix an issue where additional information for a user awaiting approval would not be displayed.
  • Gracefully handle trying to view a category that does not exist.

Tickets 2.6.1

Tickets 2.6.1 is now available for all licensed customers to download.
  • Fix packaging issue with the previous release.

Tickets 2.6.0

Tickets 2.6.0 is now available for all licensed customers to download.
  • Require Standard Library by Xon v1.18.0+
  • Add additional search criteria; assigned/assigner of a ticket.
  • Support Search Improvements displaying ticket search terms on the search result page.
  • Fix changing status of a ticket did not trigger the search index to be updated.

Tickets 2.5.3

Tickets 2.5.3 is now available for all licensed customers to download.
  • Fix XF 2.2.12 compatibility when using a captcha with the ticket system.

Tickets 2.5.2

Tickets 2.5.2 is now available for all licensed customers to download.
  • On fresh install, add a route filter to replace tickets/ with support/.
  • Rename "Tickets" navigation tab to "Support".
  • Remove ticket title from ticket URLs.
  • Fix restricting search to a ticket category.
  • Fix guests not being able to see their own moderated replies or tickets.
  • Fix not being able to convert a guest's ticket to a thread.
  • Hide filtering options for guests viewing tickets they've created.

Tickets 2.5.1

Tickets 2.5.1 is now available for all licensed customers to download.
  • Allow undeleting ticket messages.
  • Harden permission checking around deleted guest tickets.

Tickets 2.5.0

Tickets 2.5.0 is now available for all licensed customers to download.
  • If a user is awaiting approval, display any recent tickets they've created on the approval queue.
  • Display a user's current user state within a ticket.
  • Allow staff users with appropriate permissions to approve / reject users awaiting approval.
  • Show a proper error when trying to create knowledge base articles when no categories exist.
  • Fix upgrade path from XF1 version of the add-on.
  • Fix incorrect phrasing on the batch updating tickets page.

Tickets 2.4.0

Tickets 2.4.0 is now available for all licensed customers to download.
  • Support globally watching the ticket queue.
  • Support linking a resource item to a ticket category for users that have permission.
  • Always notify users watching a ticket for new replies rather than taking into account last read date.
  • Improve quick search integration.
  • Implement searching within a ticket.
  • Implement searching by category.
  • Implement searching by status.
  • Fix search not searching ticket titles.
  • Actually implement inline moderation support for ticket search results.
  • Fix incorrect positioning of predefined responses menu when using an RTL language.

Tickets 2.3.4

Tickets 2.3.4 is now available for all licensed customers to download.
  • Require StandardLib v1.5.0+, as this implements the template filter `replacevalue`
  • Support 64bit `xf_ip.ip_id` column.
  • Support linking a ticket category to a resource category.
  • Add Sort button to ticket priority and status lists.
  • Add spam cleaner support.
  • Fixes inactive priorities/statuses could be assigned to a ticket on edit.
  • Fixes the "Alerts are sent when a ticket transitions to this status" flag was not respected
  • Fixes editing a ticket's title to a falsy value.

Tickets 2.3.3

Tickets 2.3.3 is now available for all licensed customers to download.
  • Add batch update tickets functionality to admin panel.
  • Add category option to disable new tickets / messages.
  • Fixes attachment handling for new tickets.

Tickets 2.3.2

Tickets 2.3.2 is now available for all licensed customers to download.
  • Fixes for converting a conversation/thread to a ticket.
  • Fixes for converting a ticket to a thread, this includes incorrect assignment of the first post in the thread's IP.
  • Enable shadow-ban function even if most spam checks are disabled.
  • Reduce over-fetching of tickets when viewing a category.
  • Reduce queries from redundant ticket counter rebuilds.
  • Use XF cache backend where applicable for ticket last read date.

Tickets 2.3.1a

Tickets 2.3.1a is now available for all licensed customers to download.
  • Fix an issue with the previous release zip showing an incorrect version.

Tickets 2.3.1

Tickets 2.3.1 is now available for all licensed customers to download.
  • Add support for value pruning for fields that are editable only once.
  • Force global namespace for functions which are known to be optimizable to bytecode in php, or known global functions to avoid a current namespace lookup for the function.
  • Implement warnings for ticket messages.
  • Fix incorrect column definition for match types on ticket fields.
  • Fix API missing permission check for setting prefix on a ticket.
  • Fix ticket discussion threads would not correctly attach to a ticket. Installer will resync desync'ed ticket/discussion thread pairs.
  • Don't show flash message when rerouting the contact form.
  • Don't duplicate captcha display when a guest is creating a ticket.

Tickets 2.3.0

Tickets 2.3.0 is now available for all licensed customers to download.
  • Add ability to ban specific emails from Ticket system.
  • Add "shadow ban" feature, by an explicit email list or for tickets which contain too few words.
  • Add ability to copy ticket user's email to clipboard, if the visitor can see it.
  • Add additional filters for showing tickets based on whether they are unassigned, assigned to self or assigned to others.
  • Fix an issue with BB code rendering when using predefined responses.
  • Ensure the captcha displays when replying or creating a ticket.
  • Fix non-functional draft support for new tickets.
  • Improve behaviour of various input fields whilst using RTL languages.

Tickets 2.2.5

Tickets 2.2.5 is now available for all licensed customers to download.
  • Ensure last ticket message in ticket list view is anonymized.
  • Add the ability to automatically set the status of a ticket upon soft-delete

Tickets 2.2.4

Tickets 2.2.4 is now available for all licensed customers to download.
  • Ensure action bar menu items collapse in to a menu at smaller viewports.
  • Add an option (defaulted off) to display signatures on ticket messages.
  • Ensure various status icons are displayed when listing tickets.
  • Fix an issue when trying to prune contents of fields that did not exist anymore.
  • Fix undefined "errorKey" when doing guest username validation.
  • Ensure guest username is handled correctly when inviting to the ticket.
  • Improve performance of XF1.x to XF2.x update when converting various fields to JSON.
  • Fix an issue preventing predefined responses from being used when BB code is disabled in the editor.

Tickets 2.2.3

Tickets 2.2.3 is now available for all licensed customers to download.
  • Allow banned users to utilise the ticket system.
  • Add inverted criteria options.
  • If transitioning to a status will send an alert, indicate this to staff users.
  • Add the ability to have user and moderator editable fields as well as preventing them from being edited.
  • Add the ability to select available custom fields when editing categories.
  • When converting a thread to a ticket, check if the thread starter still exists instead of throwing an error.
  • Fix view logic before ticket password check blocking guest access to a ticket.
  • Improve handling of guest password entry.
  • Fix inbound email processor not correctly handling malformed emails.
  • Fix exporting conversation/thread to ticket if IP records have been pruned.
  • Enforce requiring an email for guest tickets.
  • Add missing bookmark item template for ticket messages.
  • Fix ticket responses not being correctly set in editor when they contain BB code.
  • Fix escalation criteria "Time passed since last reply/ticket is greater/less than" check so it's not inverted.
  • Fix non-moderators not being able to view new ticket counts in moderator bar.

Tickets 2.2.2

Tickets 2.2.2 is now available for all licensed customers to download.
  • Fix ticket change thread form not linking to the thread.
  • Fix ticket discussion thread not displaying ticket tabs bar.
  • Harden installer and fix possible issues upgrading from XF1, a MySQL 8.0 compatibility issue and duplicate columns.
  • Fix invite/create ticket notification not working as expected.
  • Support inviting/creating a ticket and notifying the user anonymously.
  • Added ticket status/priority/category to escalation criteria.

Tickets 2.2.1

Tickets 2.2.1 is now available for all licensed customers to download.
  • Switch to XenForo 2.2's new way of previewing editor contents.
  • Fix per ticket category "count messages" option not being respected for new tickets.
  • Compatibility fix for ElasticSearch Essentials when updating Tickets add-on.
  • Prevent truncating of category descriptions when displaying the category list for ticket creation.
  • Enforce requirement for Standard Library.
  • Minor code clean up.

Tickets 2.2.0

Tickets 2.2.0 is now available for all licensed customers to download.
  • Require XenForo 2.2+.
  • Require PHP 7.2+.
  • Add the ability for users with permission to anonymise their responses to tickets as a particular user.
  • Add support for LinkableInterface.
  • Return additional data when retrieving ticket information via the API.
  • Add per ticket category "count messages" option.
  • Improve search accuracy when non-viewable search categories exist.
  • Fix issue where discussion thread creation may not occur, or may occur under the wrong user.
  • Give a better error message on trying to access a ticket which isn't viewable.

Tickets 2.1.5

Tickets 2.1.5 is now available for all licensed customers to download.
  • Display a footer note under KB article content pointing users to open a new ticket if their issue is still not answered.
  • Support BB code within predefined responses.
  • Expose per-category priority selection option.
  • Add "View priority for own tickets" permission.
  • If a user is not able to see tickets or KB articles, hide the search form tabs for them.
  • Make activating / installing the add-on more robust on busier sites.
  • Add missing "nf_tickets_requested_ticket_not_found" phrase.
  • Log ticket prefix changes as moderator actions.
  • Minor improvements and bug fixes to escalations.
  • Fix erroneous "no permissions" thrown on ticket category page

Tickets 2.1.4

Tickets 2.1.4 is now available for all licensed customers to download.
  • Now requires PHP 7.0+. The next major update will hard require XF 2.2 and PHP 7.2+.
  • Now depends on Standard Library by Xon.
  • Improve compatibility for XF 2.2, mostly around inbound emails.
  • Avoid trying to prune fields that don't exist anymore.
  • Support attachments within knowledge base articles.

Tickets 2.1.3

Tickets 2.1.3 is now available for all licensed customers to download.
  • Add CLI commands to run rebuild tasks.
  • Update option group icon to match resource manager icon.
  • Fix an issue when trying to convert conversations to tickets.
  • Fix an issue when using a response in a ticket with no priority assigned.
  • Ensure user ticket counts are properly incremented.
  • Ensure counts are properly updated when tickets are hard-deleted.
  • Properly save "Alert on status transition" option.

Tickets 2.1.2

Tickets 2.1.2 is now available for all licensed customers to download.
  • Ensure categories can handle tickets with titles greater than 150 characters.
  • Fix an issue where some threads would throw an error when being converted to tickets.

Tickets 2.1.1

Tickets 2.1.1 is now available for all licensed customers to download.
  • Add inline moderation support for converting threads to tickets.
  • Bump ticket title limit to 150 characters.
  • Drop unused is_expired field.

Tickets 2.1.0

Tickets 2.1.0 is now available for all licensed customers to download.
  • Add a basic and optional knowledge base system.
  • When copying a thread/conversation to a ticket, update BBCode references to point to new attachments.
  • Implement attachment handling when editing an edited ticket message.
  • Fix preview link for editing ticket messages.
  • Add the ability to prune custom field contents after a period of time has elapsed after ticket creation.
  • More accurately set dates for incoming email tickets.
  • Add a permission for viewing ticket owner email addresses.
  • Canonicalise URL in ticket response JS.
  • Add missing template for category sorting.

Tickets 2.0.7

Tickets 2.1.7 is now available for all licensed customers to download.
  • Clean up unused phrases and template modifications.
  • Fix an issue where XF1 code was referenced, rather than XF2.

Tickets 2.0.6

Tickets 2.0.6 is now available for all licensed customers to download.
  • Additional username and email validation for guest tickets.
  • Additional time-based escalation criteria.
  • Add support for prefix editing from the sidebar when viewing a ticket.
  • Minor fixes for bundled importer.
  • Under-the-hood work for future guest participant support.

Tickets 2.0.5

Tickets 2.0.5 is now available for all licensed customers to download.
  • Minor fixes and improvements to importer.
  • Fix incorrect admin permission ID.

Tickets 2.0.4

Tickets 2.0.4 is now available for all licensed customers to download.
  • Add incoming email handler to allow setting up email addresses that can receive tickets on a per-category basis.
  • Add a beta importer for a ticket system from a developer-that-should-not-be-named.
  • Remove unused templates.
  • Fix moderator alerts for tickets not correctly including the base_url.
  • Fix removing phrases on uninstall
  • Respect node permissions when converting tickets to threads.
  • Fix Trying to get property 'active' of non-object.
  • Fix support for Signup Abuse Detection & Blocking's "Do not save users rejected on signup" feature.

Tickets 2.0.3

Tickets 2.0.3 is now available for all licensed customers to download.
  • Add support for ticket prefixes.
  • Add support for multi-quoting.
  • Provide additional and more consistent template hooks.
  • Add support for Member Notes by Z61. Notes can be entered and displayed within tickets.
  • Add a few missing phrases.
  • Log what gets changed by escalations.
  • Move escalation code out of transactions.
  • Fixes for last reply is starter escalation criteria.
  • Add the ability to lock and unlock tickets via escalations.
  • Implement "View moderated" permission and approval handler for tickets and messages.
  • Ensure message state handling is consistent.
  • Re-organise admin navigation a little.
  • Allow guest tickets/messages to be deleted if the guest group has the required permissions.
  • Sort watched ticket list by last modified date, not ticket start date.
  • Add missing bookmark item template.
  • Tweaks to how priority editing is handled.
  • Allow statuses to be disabled and deleted.
  • Clean up and simplify ticket field positions.
  • Tweaks to default data that is created on a fresh install.
  • Add page criteria for ticket categories.
  • Other minor fixes and improvements.

Tickets 2.0.2

Tickets 2.0.2 is now available for all licensed customers to download.
  • Clean up message drafts after new reply.
  • Fixes to filtering when viewing "Your tickets" page.

Tickets 2.0.1

Tickets 2.0.1 is now available for all licensed customers to download.
  • Fix an issue where default XF2 field cache rebuilder would break if using PHP callback fields.

Tickets 2.0.0

Tickets 2.0.0 is now available for all licensed customers to download.

If you are upgrading from a legacy XenForo 1 version, please ensure you run through the new options to avoid any potential undefined index errors.

If you previously used permissions with custom fields, you will need to use Xon's Custom Field Permissions add-on which adds permissions to ticket fields as well as other custom field types.
  • Statuses and priorities have been spun out and can now be customised. More functionality around this will be added eventually.
  • Tickets can now support multiple participants. This only supports users at this time but guest support is coming too.
  • Various other minor improvements and additions.

Tickets 2.0.0 Beta 5 (Unsupported)

Tickets 2.0.0 Beta 5 is now available for all licensed customers to download. If you previously used permissions with custom fields, you will need to use Xon's Custom Field Permissions add-on which adds permissions to ticket fields as well as other custom field types.
  • Add support for additional ticket participants. You will need to ensure you have the correct permissions for this and it should also be noted that this only works for adding existing users at this time.
  • Add the ability to convert a ticket to a thread.
  • Remove a ton of old templates and phrases.
  • Display spam logs within tickets. Also supports Xon's Signup Abuse Detection & Blocking add-on.
  • Use Select2 for the response picker.
  • Other minor improvements and fixes.

Tickets 2.0.0 Beta 4 (Unsupported)

Tickets 2.0.0 Beta 4 is now available for all licensed customers to download.
  • Assortment of fixes and improvements.

Tickets 2.0.0 Beta 3 (Unsupported)

Tickets 2.0.0 Beta 3 is now available for all licensed customers to download.
  • Re-add support for guest tickets.
  • Harden and improve install / upgrade steps.
  • Add a bunch of missing phrases.
  • Allow hiding ticket messages in emails.
  • Dynamically redirect back to tickets when updating.
  • Assortment of other fixes and improvements.

Tickets 2.0.0 Beta 1 (Unsupported)

Tickets 2.0.0 Beta 1 is now available for all licensed customers to download.

In an effort to try and organise things a little better, bug reports can be posted here and suggestions here. If you can't see these sections, open a ticket.
  • Initial port of the add-on to XenForo 2.
  • Known issue: Guest ticket posting is disabled at the moment whilst the underlying participant code is reworked. This will pave the way for multi-user tickets.

Tickets 1.6.3

Thanks to Xon for contributions to this and the last couple of releases!
  • Minor assortment of bug fixes.

Tickets 1.6.0

After you've upgraded, please ensure you do the following:

ACP -> Applications -> Ticket Rebuilds -> Rebuild Ticket Information

ACP -> Tools -> Rebuild Caches -> Rebuild Search Index for the Ticket and Ticket Message content types.
  • Ensure ticket count is not always, unnecessarily, rebuilt. Also ensure it's properly rebuilt when need be.
  • Detect whether JavaScript is enabled or not. This requires some additional configuration with custom field callbacks. Please see FAQs.
  • Add a separator between handy links and categories.
  • Ensure device information callbacks correctly handle iOS 11 devices.
  • Ensure custom field callback errors are properly phrased.
  • Fix a potential issue with deleting threads.
  • Allow quick finding of guest tickets.
  • Improve robustness of the installer.
  • Capture and display spam trigger log on tickets.
  • Improve handling of content permissions for tickets.
  • Simplify escalation configuration steps.
  • Improve performance of escalations, especially when a ticket has just been replied to.
  • Add the ability to open a ticket directly from the member card or member profile views.
  • Properly mark tickets as read when messages have been loaded dynamically.
  • Display the created ticket page regardless if users have permissions to view the ticket or not.
  • Various misc style fixes.
  • Support select to quote functionality.
  • Add the ability to change a ticket's status while responding.
  • Add the ability to automatically self-assign tickets while responding.
  • Separate handling of ticket starter and the actual owner of the ticket.
  • Provide clearer indication when a ticket was opened by someone else instead of the user.
  • Display ticket owner's recent activity under a tab for quicker access.
  • Properly expose search functionality and add various constraints.
  • Attempt to resolve issues with counting the number of viewable tickets.
  • Properly handling unassigning of tickets.
  • Improve integration with draft functionality.

Tickets 1.5.5

It is recommended that you backup a copy of your escalation texts prior to upgrading, just in case.
  • Add some missing phrases.
  • Fix a potential case where a thread could be mistakenly created for a ticket.
  • Remove legacy code that was causing issues with status changes from escalations.
  • Fix an issue where the discussion tab could go missing.
  • Fixed an issue where escalation texts could become mixed up or go missing.
  • Added the ability to filter by any ticket status.

Tickets 1.5.0

This is a significant update to Tickets and all license holders are encouraged to upgrade to this version. There are some post-upgrade steps that must be completed or else you will run in to unexpected issues. In addition to this, a PHP 5.4+ requirement is now enforced so you will need to update PHP if you're running anything older than that.

With the truckload of changes in this version, there is also an increase in price to allow for better continued support for this add-on. This add-on will be ported to XenForo 2 and you will receive this as long as you have an active license.

Post Upgrade Steps
  • Navigate to Admin Control Panel -> Applications -> Ticket Rebuilds and run all rebuilds from the top to the bottom.
  • Navigate to Admin Control Panel -> Rebuild Caches and rebuild the search index for 'Tickets' and 'Ticket Messages'.
Acknowledgments
A big thank you to all those that tested and gave feedback on this version and prior ones too. Your feedback is what has shaped this product. :)
  • Added the ability to create ticket escalations to trigger defined actions over a defined period of time.
  • Escalations can be triggered by cron or when a ticket is updated.
  • An escalation to automatically resolve tickets at haven't had a response for 14 days is created upon upgrade.
  • Implemented a wider variety of configuration options (filters, sorts, per-page counts, etc) for different views (member pages, category pages, etc).
  • Added the addition of a new layout for Tickets that is much less prone to breakage with third party styles. This is now the default view but the old ew is still available through options.
  • Resolved incorrect or missing breadcrumb issues across multiple views.
  • Consistently use one add-on prefix rather than three different ones.
  • Removed a bunch of old files that have been superseded.
  • Resolved an issue with ticket messages and route matching.
  • Pagination elements will no longer be added to the DOM if a page has no pagination.
  • Tickets are correctly counted in a number of areas.
  • Implemented a much more user friendly way of filtering tickets through a new filter and sort menu available on the ticket queue.
  • Allow for tickets to be sorted by priority, last message date or first message date.
  • Added the ability to set global ticket filters across different views.
  • If a user has open tickets, these will be displayed on their profile under a new tickets tab.
  • Display open tickets for the content user when viewing a report.
  • Add the ability to use placeholder variables for ticket fields and custom ticket fields within predefined responses.
  • When a guest who has previously opened tickets signs up, those tickets will be attached to the new user.
  • Clicking the status label of a ticket whilst viewing it in the queue will filter out tickets not in that status.
  • Ensure JavaScript bundles are correctly minified if not in debug mode.
  • Resolve issues with edit history for ticket messages.
  • Allow ticket messages to be hard deleted.
  • Greatly refactor ticket DataWriters to support easier extension and more reliable position setting.
  • Add tickets and ticket messages to the search index.
  • Ensure guest tickets require a valid email address.
  • Correctly take a visitor to the latest unread ticket message rather than the first ticket message.
  • Ensure category page tickets are sorted correctly by descending last message date by default.
  • Ensure ticket status banners line up correctly when there are other ticket icons showing.
  • End users are now able to resolve tickets they have started.
  • Significant improvements to admin templates to make them simpler and more intuitive.
  • Prevent empty ticket responses from being created.
  • Remove unreliable ability to hide tickets in favour of discussion threads.
  • Fix multiple cases of missing phrases.
  • Ensure the ticket edit overlay displays categories in a hierarchy rather than a flat list.
  • Allow for tickets to be soft-deleted rather than just allowing hard deletion.
  • Display user banners for ticket messages posted by staff members.
  • Add support for news feed related functionality.
  • Automatically watch tickets that have been created or replied to by a user.
  • Add new preferences to allow users to set their default watch preferences.
  • Send out emails / alerts to the ticket starter when a ticket status is changed.
  • Log moderator actions on a number of ticket actions.
  • Log moderator actions on a number of ticket message actions.
  • Allow those with permission to start tickets for unregistered users. Notifications will be sent to their email address.
  • Display shared accounts for a ticket starter, whilst viewing a ticket.
  • Allow custom fields to be populated with PHP callbacks.
  • Add an example custom field PHP callback that attempts to obtain information about the user's current browser and OS, useful for technical issues.
  • Add the ability for tickets to be merged together.
  • Track last read times for guest and user tickets.
  • Support Xon's User Activity add-on.
  • Allow staff to create tickets for guest users. Guests will be sent an email and a password to access these tickets.
  • Definitely an assortment of other things I have forgotten about.

Pricing information

Price
$60.00
License duration
12 months
Renewal price
$30.00
Questions? Submit a ticket...

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