Hmmm... not quite sure if that improves anything. When I have 50 unassigned tickets and 20 assigned, would I need to change to the next pages then to see the items below the separator?adding a separator between assigned tickets and unassigned tickets
I think "Assignment" should not be a sorting option at all, "Assigned to me", should be a filter type.In addition, there's additional filtering options that'll merge both and then sort them.
It works like stickied threads. For some of my staff, it was not always immediately obvious where assigned tickets ended and unassigned tickets started.Hmmm... not quite sure if that improves anything. When I have 50 unassigned tickets and 20 assigned, would I need to change to the next pages then to see the items below the separator?
I prefer it the way it is but I'll throw in an option to merge assigned / unassigned.I still think that "last message date" asc/desc should be ultimatively absolute and not relative. I just really want to see the last ticket reply or the last started ticket, no matter what kind of ticket.
That's exactly how it works.I think "Assignment" should not be a sorting option at all, "Assigned to me", should be a filter type.
Sorting:
Filters (that can be combined all together):
- Last Reply Asc/Desc
- Start Date Asc/Desc
This is much more clear.
- Assigned to me/member (me / username)
- Status (Open, Pending, Resolved)
- Priority (Low, Mid, High)
- User (Ticket Starter)
Then I can filter – for example:
"Assigned to me" + "Staus: Pending" + "Priority: High" + "Ticket Starter: Danny"
and then sort them by start date or last reply – asc/desc...
...so I can see all tickets started by User Danny that were of High Priority and are still pending while I pick that ticket first which is pending for the longest time...
OR (if I leave the filters away...) I can just sort all tickets for last reply and start date...
...that would be really really helpful.