Tickets Fixed Cant access ticket after merge

[Alpha1]

A member posted a second ticket which I merged into the first. After that it could not longer be found. The member posted another ticket, which lists that the member has 2 tickets.

When clicking the ticketcount it leads to only the last ticket:
/tickets/member/roxy290.406407/
Changing the sort order does not cause a page refresh. On this page it lists that the member has 1 ticket.

On the members profile there is no ticket listed at all. Weirdly enough it lists an empty table from @Xon 's posting areas function:

This seems to be an additional issue.The Posting Area's tab is gone.

How do I find the missing ticket?

 

[Naz]

Hmm, will look in to what's gone on here. I've just tried this on one of my sites and it worked as expected.

For the meantime you can use a SQL query:

select ticket_id from xf_nixfifty_ticket where username = 'Roxy290';

A member posted a second ticket which I merged into the first. After that it could not longer be found. The member posted another ticket, which lists that the member has 2 tickets.

If you merge without a redirect, this is expected. The second ticket no longer exists because it's been merged in to the first so the redirect serves as a dummy that just takes you to the new destination. This is also how it works in core xf.

 

[Alpha1]

I think I found the problem. The person filed 2 tickets as a guest which were merged. However, its hard to find tickets as there is no search.

Later a 3rd ticket was added as a member/ For some reason the ticket lists that there is a second ticket connected to the account. There is no second ticket.

The profile issue is a different issue. Probably an addon conflict.

 

[Xon]

The profile issue is a different issue. Probably an addon conflict.

Yeaaah. Extending the profile tabs stuff is messy.

Should be fixed in an Elastic Search Essentials update.