Tickets Not a Bug Alerts working hit and miss

My alerts are not working right anymore. Members are missing a lot of alerts.

I am not sure if this is a Tickets bug, but it started at the same time that I installed the latest version which has an alerts escalation.
Please see bug report 323121 on my live site. I have also reported this to Xon.
 
I don't necessarily believe this is anything to do with Tickets. I don't really do anything fancy in Tickets with alerts, just sending them via cron.
 
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