Tickets change the owner of guest tickets to a member account.

Discussion in 'Resolved Suggestions' started by ALfa1, Aug 3, 2018.

  1. ALfa1

    ALfa1 Well-Known Member

    Often a member opens up a ticket while not logged in.
    Then they loose access to the ticket and keep opening new tickets about the lost access.
    It would be really helpful if we could change the owner of guest tickets to a member account.
     
  2. Freelancer

    Freelancer Well-Known Member

    I support that.
     
  3. ALfa1

    ALfa1 Well-Known Member

    This happnes quite frequently. Another issue with this is that staff is also unable to locate the ticket as its not shown on member profile or member card.

    While this is not a bug, it sure feels buggy to the end user.
     
    Last edited: Oct 6, 2018
    Freelancer likes this.
  4. NixFifty

    NixFifty Administrator Staff Member

    You'll finally be able to do this in the next version.
     
    ALfa1 and Freelancer like this.
  5. Freelancer

    Freelancer Well-Known Member

    Awesome...