Tickets Default option for Queue sorting

Discussion in 'Suggestions' started by Strutt20, Aug 21, 2017.

  1. Strutt20

    Strutt20 Member

    At the moment it could be done manually; however, whenever a support agent processes a ticket and goes back to the queue all sorting options are cleared. I was wondering if it's possible to either add an option in the ACP to change the default sorting option (Asc/Desc) or maybe save their sorting filters when they open the queue again?

    Thanks!
     
  2. Strutt20

    Strutt20 Member

    @NixFifty is this currently possible? Maybe it could be cached for agents so they don't have to set it every time they reply a ticket. Thank you!
     
  3. NixFifty

    NixFifty Administrator Staff Member

    I think I could make a tweak in the next version where the breadcrumbs include the filters from queue, if that makes sense?
     
  4. Strutt20

    Strutt20 Member

    Yeah that could work, thank you!
     
  5. Freelancer

    Freelancer Well-Known Member

    This is much better than the breadcrumbs idea. Just have a default filter setting in the ACP. If at all the most popular is sorting by last message anyways.
     
    Strutt20 likes this.