Tickets Default option for Queue sorting

Strutt20

Member
At the moment it could be done manually; however, whenever a support agent processes a ticket and goes back to the queue all sorting options are cleared. I was wondering if it's possible to either add an option in the ACP to change the default sorting option (Asc/Desc) or maybe save their sorting filters when they open the queue again?

Thanks!
 
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I think I could make a tweak in the next version where the breadcrumbs include the filters from queue, if that makes sense?
 
I was wondering if it's possible to either add an option in the ACP to change the default sorting option (Asc/Desc) or maybe save their sorting filters when they open the queue again?

This is much better than the breadcrumbs idea. Just have a default filter setting in the ACP. If at all the most popular is sorting by last message anyways.
 
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