Tickets Make reply and set to pending default for staff. (one click)

[Alpha1]

When staff replies to a ticket then in 98% of all cases the ticket either needs to be set to pending or resolved. In by far most cases it needs to be set to pending. So this should be the default action. Or at least it should be possible to make this the default action.

Please make reply + pending a one click solution for staff.

 

[Freelancer]

You can do this with an escalation. I did this in the past. And it works since @NixFifty fixed the escalation system.

 

[Alpha1]

mhm. I actually still have that escalation setup. Im not sure why its not working.