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Tickets Fixed Members cannot see their pending tickets

Discussion in 'Resolved Bug Reports' started by ALfa1, Aug 12, 2017.

  1. ALfa1

    ALfa1 Well-Known Member

    I'm not 100% sure if this is a bug or a setting I need to change but its critical to resolve:

    Members who posted cannot see their ticket after it is set to pending.

    We set all tickets we answered to pending status until the user replies. But after that we get no more responses. Now it turns out that Members cannot see their ticket when they go to /tickets/

    The set ticket status dropdown on this page does not have an option for pending.
     
  2. NixFifty

    NixFifty Administrator Staff Member

    Fixed, will roll out a patch for this tonight.
     
    Mike Edge and ALfa1 like this.
  3. ALfa1

    ALfa1 Well-Known Member

    The fix means that by default the pending tickets will be visible to users? (without the need to change the ´set ticket status´ drop down)
     
  4. NixFifty

    NixFifty Administrator Staff Member

    Correct.
     
    ALfa1 likes this.
  5. ALfa1

    ALfa1 Well-Known Member

    Is this patch still coming out tonight? I'm trying to stay awake cause I really need it.
     
  6. NixFifty

    NixFifty Administrator Staff Member

    Sorry, wasn't feeling too good so went to bed and this totally slipped my mind. All good now so give me a little bit and I'll push it out...
     
    ALfa1 likes this.