1st Issue: When I open a ticket for a user it has a strange behavior. It posts the ticket as if the ticket starter would be the ticket owner...
Just to be clear that we do not misunderstand each other:
2nd Issue: The ticket owner receives two Emails instantaneous once I start a ticket for him:
Just to be clear that we do not misunderstand each other:
- Ticket Starter = the mod/admin that starts the ticket (or the user who starts the ticket himself)
- Ticket Owner = the user for whom the mod/admin started the ticket (or the user who starts the ticket himself)
2nd Issue: The ticket owner receives two Emails instantaneous once I start a ticket for him:
- One that summarizes the ticket infos
- One (and thats the issue here) other email which states "Username XYZ has replied to your ticket" (which is wrong). That Email should not come at all. Because the ticket starter did not reply, he just opened the ticket.