Discord Cannot Reproduce Player roles getting overridden even when disabled

[ADRNALN]

I'm having multiple Discord accounts getting their roles overridden despite the option being disabled on my website

 

[Naz]

How are the other roles being set?

 

[ADRNALN]

Ok just learned more when a role gets removed on the forum that isn't a synced role it deletes all the users roles

For instance the guy below got removed from Premium Deluxe and it took away all his roles that aren't linked to anything on the forums. For instance NSFW doesn't exist on the forums and isn't a role we sync to the forums yet it removed it

 

[ADRNALN]

I have like 30 of these but heres the most recent, he got the whitelisted role but lost everything else

 

[Naz]

If you add those roles back to someone and then change their usergroups on XF, do the Discord-only ones get removed still?

 

[ADRNALN]

It did not, I just added two roles to somebody on Discord and removed one from the website and it just removed that one off the website

 

[ADRNALN]

Any idea on cause or a fix otw? This is causing huge problems now ever since updating to 2.7.0, still an issue on 2.7.1

 

[Naz]

This may have been caused by the upgrade step. Is it still happening post-upgrade? Your previous message implies it's not happening on synchronisations that happened after the upgrade so I'm not clear on that.

Also, what do your options look like for the add-on?

 

[ADRNALN]

Its still happening. If I remove a players role on the forum for instance the whitelist role theres a chance they lose any other roles that aren't linked to the forums.

Just happened again this morning, I was giving a staff member staff role on the forum and it removed a bunch of roles on Discord

 

[Naz]

Thanks, I'll see if I can reproduce this.

 

[ADRNALN]

Unsure if this has been looked at, but even on the newest update this is still an issue

 

[ADRNALN]

Also have 1,900 of these errors. I clear them every night yet they keep coming back

 

[Naz]

View attachment 2296
Unsure if this has been looked at, but even on the newest update this is still an issue

I haven't been able to reproduce this but there's a couple fixes and changes for syncing in the next version which might help.

Also have 1,900 of these errors. I clear them every night yet they keep coming back
View attachment 2297

This is fixed in the next version. Should be out this week.

 

[ADRNALN]

Sounds great, look forward to the updates!

 

[ADRNALN]

2.7.4, still the same role issue, added a new role and it randomly removed the others again

 

[Naz]

Would you mind starting a ticket here with a link to your Discord server and admin access to your forum so I can have a look around to see if I can figure it out?

I’m not able to reproduce this at all and this is the only report I’ve seen about the issue with the 2.7.x versions so I’m a little baffled.

 

[ADRNALN]

No problem at all, I will do that.