The Ticket starter should be able to rate the support they received once the ticket is resolved.
Once a ticket is resolved, by a staff member or by the user (but not by escalation) ask the user to rate the support they have received. (star interface similar to RMS/Showcase/etc)
Send an alert to ask for this. Optional: also send an email.
Once the rating is submitted, send an alert to the staff member with the rating.
A category setting to turn this on/off is desired because you probably don't want this on in a category concerning bans and warnings.
Not only is this handy to see how satisfied they are, but it also provides a basis for other features.
Once a ticket is resolved, by a staff member or by the user (but not by escalation) ask the user to rate the support they have received. (star interface similar to RMS/Showcase/etc)
Send an alert to ask for this. Optional: also send an email.
Once the rating is submitted, send an alert to the staff member with the rating.
A category setting to turn this on/off is desired because you probably don't want this on in a category concerning bans and warnings.
Not only is this handy to see how satisfied they are, but it also provides a basis for other features.
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